16-18
Computing and IT
Construction & Building Services
Creative & Visual Arts
Creative Media Production
Engineering & Automotive
Foundation Studies
Hair & Beauty
Health, Social Care & Early Years
Travel, Tourism & Events
Apprenticeships
Accountancy & Bookkeeping
Business & Administration
Carpentry & Joinery
Catering & Hospitality
Construction & Building Services
Customer Service
Electrical
Engineering & Automotive
Hairdressing
Health, Social Care & Early Years
Plumbing
Teaching
Team Leading & Management
University Level
Creative & Visual Arts
Creative Media Production
Engineering & Automotive
Health, Social Care & Early Years
Sport & Public Services
Adults
Access to Higher Education
Accountancy & Bookkeeping
Assessor Qualifications (TAQA)
Creative & Visual Arts
Electrical
Hair & Beauty
Health, Social Care & Early Years
Leisure Courses
Online Distance Learning Courses for Adults
Part Time Courses
Teacher Training
Retail Operations
Understanding Retail Operations
It is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. This course will enable you to develop understanding of the different aspects of the retail industry, how to provide good customer service and how to deal with queries and complaints.
Course Content
You will study the following units:
- Customer service in the retail sector
- The selling process
- How to individuals and teams contribute to the effectiveness of a retail business
- How a retail business maintains health and safety on its premises
- Retail consumer law
- How to deal with customer queries and complaints in a retail environment
- The handling of customer payments in a retail business
- The control, receipt and storage of stock in a retail business
Additional Information
This is a distance learning course. Upon successful enrolment, you will be provided with access to all your online learning resources to complete the course and will also be allocated an assessor who will provide you with 1:1 online support.
- This course is fully funded for those who are 19+ and a UK/EU resident.
- You will achieve a nationally recognised Level 2 qualification.
- Course Length: Up to 3 months