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Excellence in Customer Service for Hospitality
Understanding Excellence in Customer Service for Hospitality
Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in hospitality industry. In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. This course will enable you to fulfil your role with all the skills you need.
Course Content
You will study the following units:
- Principles of Customer Service in the Hospitality Sector
- Understand Effective Teamwork in the Hospitality Sector
- Understand Legislation and Guidance Relevant to the Hospitality Sector
- Understand Professional Personal Standards in the Hospitality Sector
Additional Information
This is a distance learning course. Upon successful enrolment, you will be provided with access to all your online learning resources to complete the course and will also be allocated an assessor who will provide you with 1:1 online support.
Eligibility for FREE* level 2 Distance Learning Courses
- Be resident in England
- Must have lived in the UK or EAA for the last three years
- Must be aged 19 years or over as at the start of the academic year (31st August)
- Have a full level 2 qualification (if aged 19-23)
*This course is free to complete if you meet the eligibility criteria, however a withdraw fee of £100 applies in the following circumstances:
- Learner requests to withdraw
- Learner does not commence their course
- Learner does not complete their course by their allocated end date
There is a two-week grace period where learners are able to withdraw from their course free of charge. This starts from the date of your welcome email containing login details and access information for the learning portal. You will be provided with further details on the withdraw process at sign up.