16-18
Computing and IT
Construction & Building Services
Creative & Visual Arts
Creative Media Production
Engineering & Automotive
Foundation Studies
Hair & Beauty
Health, Social Care & Early Years
Travel, Tourism & Events
Apprenticeships
Accountancy & Bookkeeping
Business & Administration
Carpentry & Joinery
Catering & Hospitality
Construction & Building Services
Customer Service
Electrical
Engineering & Automotive
Hairdressing
Health, Social Care & Early Years
Plumbing
Teaching
Team Leading & Management
University Level
Creative & Visual Arts
Creative Media Production
Engineering & Automotive
Health, Social Care & Early Years
Sport & Public Services
Adults
Access to Higher Education
Accountancy & Bookkeeping
Assessor Qualifications (TAQA)
Creative & Visual Arts
Electrical
Hair & Beauty
Teacher Training
Excellence in Customer Service for Hospitality
Understanding Excellence in Customer Service for Hospitality
Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in hospitality industry. In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. This course will enable you to fulfil your role with all the skills you need.
Course Content
You will study the following units:
- Principles of Customer Service in the Hospitality Sector
- Understand Effective Teamwork in the Hospitality Sector
- Understand Legislation and Guidance Relevant to the Hospitality Sector
- Understand Professional Personal Standards in the Hospitality Sector
Additional Information
This is a distance learning course. Upon successful enrolment, you will be provided with access to all your online learning resources to complete the course and will also be allocated an assessor who will provide you with 1:1 online support.
- This course is fully funded for those who are 19+ and a UK/EU resident.
- You will achieve a nationally recognised Level 2 qualification.
- Course Length: Up to 3 months