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Hospitality Team Member – Level 2
Hospitality Team Member - Level 2
In Short
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
To find out more about this course please ring the apprenticeships team on 01305 208709 or email apprenticeships@weymouth.ac.uk
Entry Requirements
GSCE Grade E/2 or above in English & Maths or Functional Skills Level 1 in English & Maths. Functional Skills English & Maths can be completed during the apprenticeship if required and upon successful completion of initial assessment. Applicants will also be assessed individually for suitability. Work placement must be in-situ before the apprenticeship starts. This can be found by either yourself and/or Weymouth College.
Course Content
The qualifications you will be working towards for achievement are:
Functional Skills Maths Level 1/2
Functional Skills English Level 1/2
Four modules are to be completed and completion certificates will be awarded by Weymouth College through BIIAB awarding organisation.
- Module 1 – Introduction to the Hospitality Industry – Business
- Module 2 -Customer
- Module 3 – People – First Line Supervisor/Team Leading
- Module 4 (One pathway to be chosen) -Alcoholic Beverage Service – Barista – Food and Beverage Service – Food Production – House Keeping – Concierge and Guest Services – Reception – Reservations – Conference Events
Progression
You can progress onto a supervisory or management role, within the industry and on to the further apprenticeship Hospitality Supervisor