16-18
![](https://www.weymouth.ac.uk/wp-content/uploads/2018/06/Computing-144x144.jpg)
Computing and IT
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Brickwork-144x144.jpg)
Construction & Building Services
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Visual-Arts-2_1920x824-144x144.jpg)
Creative & Visual Arts
![](https://www.weymouth.ac.uk/wp-content/uploads/2019/09/Media-144x144.jpg)
Creative Media Production
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Automotive-Motor-Vehicle-Motorcycle_1920x824-144x144.jpg)
Engineering & Automotive
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Customer-Servicess_1920x824-144x144.jpg)
Foundation Studies
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Hairdressing_1920x824-1-144x144.jpg)
Hair & Beauty
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Heath-and-Social-Care_1920x824-144x144.jpg)
Health, Social Care & Early Years
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Travel-and-Tourism_1920x824-144x144.jpg)
Travel, Tourism & Events
Apprenticeships
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Accounting_1920x824-144x144.jpg)
Accountancy & Bookkeeping
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Jess-144x144.jpg)
Business & Administration
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Carpenry-and-joinery_1920x824-144x144.jpg)
Carpentry & Joinery
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Balti-night-144x144.jpg)
Catering & Hospitality
![](https://www.weymouth.ac.uk/wp-content/uploads/2018/06/Computing-144x144.jpg)
Computing and IT
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Brickwork-144x144.jpg)
Construction & Building Services
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/10/shop-144x144.jpg)
Customer Service
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Electrical_1920x824-144x144.jpg)
Electrical
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Automotive-Motor-Vehicle-Motorcycle_1920x824-144x144.jpg)
Engineering & Automotive
![](https://www.weymouth.ac.uk/wp-content/uploads/2020/06/Haircut-144x144.jpg)
Hairdressing
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Heath-and-Social-Care_1920x824-144x144.jpg)
Health, Social Care & Early Years
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Plumbing_1920x824-144x144.jpg)
Plumbing
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Teaching_1920x824-144x144.jpg)
Teaching
![](https://www.weymouth.ac.uk/wp-content/uploads/2018/01/Team-leading-144x144.jpg)
Team Leading & Management
University Level
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Visual-Arts-2_1920x824-144x144.jpg)
Creative & Visual Arts
![](https://www.weymouth.ac.uk/wp-content/uploads/2019/09/Media-144x144.jpg)
Creative Media Production
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Automotive-Motor-Vehicle-Motorcycle_1920x824-144x144.jpg)
Engineering & Automotive
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Heath-and-Social-Care_1920x824-144x144.jpg)
Health, Social Care & Early Years
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Public-Services_1920x824-144x144.jpg)
Sport & Public Services
Adult Learning
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Applied-Science_1920x824-144x144.jpg)
Access to Higher Education
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Accounting_1920x824-144x144.jpg)
Accountancy & Bookkeeping
![](https://www.weymouth.ac.uk/wp-content/uploads/2017/07/Quote-Melanie_1920x824-144x144.jpg)
Assessor Qualifications (TAQA)
![](https://www.weymouth.ac.uk/wp-content/uploads/2024/07/Green-Skills-banner-1-144x144.jpg)
Green Skills
Customer Service BTEC Diploma (L2)
Customer Service BTEC Level 2 Diploma
In Short
These qualifications are aimed at individuals who are starting a career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those who are changing their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact.
Entry Requirements
You must be working in a customer service role.
Course Content
Qualification structure To achieve a full Level 2 QCF Certificate in Customer Service, you must achieve a minimum of 28 credits and to achieve a full Level 3 QCF Diploma in Customer Service, you must achieve a minimum of 42 credits. Level 2 mandatory units Communicate using customer service language Follow the rules to deliver customer service. Level 3 mandatory units Demonstrate understanding of customer service Demonstrate understanding of the rules that impact on customer service. Example of optional units Give customers a positive impression of yourself and your organisation Go the extra mile in customer service Build a customer service knowledge set Do your job in a customer-friendly way Recognise diversity when delivering customer service Review the quality of customer service Resolve customer service problems Work with others to improve customer service Lead a team to improve customer service Gather, analyse and interpret customer feedback Monitor and solve customer service problems.
How will I be assessed?
You will be assessed in the workplace using several different methods including observation of practice, questioning and witness testimonies from senior staff. This is collected in a portfolio of evidence.