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Autocare Technician – Level 2
In Short
The broad purpose of the occupation of an Autocare Technician requires a unique combination of technical, retail and customer service skills. They carry out inspections of cars, car derived vans and light goods vehicles including electric or hydrogen powered vehicles for basic routine maintenance. They also carry out a range of services and repairs. Autocare Technicians inspect, remove and replace components on various vehicle systems. They are responsible for contributing to the maintenance of stock levels and replenishment activities when stock deliveries are received. They use a range of specialist tools, measuring instruments and diagnostic equipment.
Workplaces include garages or fast fit centres. Centres may be part of a national chain or operated by a regional or local, independent group or owner. Autocare Technicians can work as part of a team but also independently. They have strong problem-solving skills. An Autocare Technician contributes to their centres’ commercial operations, impact on the business, and maintain a high standard of services.
They have strong communication skills and use these with internal and external colleagues, and with customers when they are completing activities, such as identifying customer and vehicle needs, presenting solutions, completing payment transactions, handling customer disappointment and resolving low level customer complaints.
An employee as an Autocare Technician must comply with environmental and health and safety regulations and procedures. They must use the appropriate personal protective equipment. They take responsibility for their own work and the quality of workmanship. They must organise their work, meeting deadlines and scheduling tasks appropriately.
Why study with us?
We offer an exceptional range of courses all designed to prepare you for success in a rapidly changing world. Our dedicated staff will support and challenge you to achieve more than you imagined, helping you build the skills, knowledge, and mindset to thrive.
Ofsted has recognised us as a ‘Good’ college, celebrating the strength of our teaching and our commitment to preparing students for the future. Through our close partnerships with local employers and industries, you’ll gain real-world experience and insights that make you ready for both today’s opportunities and tomorrow’s challenges.
Qualification
Level 3 qualification for F-Gas handler for air-conditioning in motor vehicles in accordance with (EU) 517/2014 regulations (or an equivalent qualification that a European Union (EU) member state recognises)
Level 2 qualification for safe isolation of electric and hybrid vehicles
Entry Requirements
GCSE grade D/3 or above in Maths and English are required or Functional Skills Level 1 in Maths & English. Applicants will also be required to complete a skill scan to establish any prior knowledge/experience.
A suitable work placement must also be in place before an apprenticeship can begin.
Duration
30 months + 3months EPA
Course Content
The broad purpose of the occupation of an Autocare Technician requires a unique combination of technical, retail and customer service skills. They carry out inspections of cars, car derived vans and light goods vehicles including electric or hydrogen powered vehicles for basic routine maintenance.
You will attend college one day a week and spend the remaining time with your employer. You will be required to work a minimum of 30 hrs per week, this includes your college day.
You will study and evidence skills in the following areas:
- Contribute to maintaining a healthy and safe workplace, including the maintenance of key equipment and carrying out general housekeeping.
- Carry out stock procedures including dealing with routine stock deliveries, placing stock into storage, carrying out stock rotation duties and ordering parts for customers following company procedures.
- Carry out vehicle safety inspections and routine maintenance in line with manufactures specifications or approved schedules, company procedures and complete approved documentation.
- Make recommendations to customers based on the results of inspections, ensuring that sales recommendations are accurate and fully costed, are ethical and in the best interests of the customer at all times, using language that is transparent and avoids jargon.
- Carry out replacement/repair and balancing of a range of light vehicle tyres, including ultra-low profile, directional, asymmetric and run-flat tyres fitted to a range of wheel sizes and types.
- Carry out the replacement of components on a specific range of vehicle systems including Steering & Suspension, Braking systems, Battery & Charging systems, Exhaust systems and Air-Conditioning systems.
- Carry out 4-wheel Geometry operations including adjustments on a range of vehicles with different suspension and steering systems.
- Use a range of specialist tools & equipment, mechanical & electrical measuring tools and diagnostic equipment to support fault identification and repair.
- Identify & procure correct parts to meet specific customer requirements.
- Access vehicle technical data to inform inspections and make judgements on wear and serviceability.
- Deal with and resolve low-level customer complaints.
- Communicate effectively with customers, suppliers and colleagues.
- Use specific company IT systems within the workplace, including point-of-sale systems and hand-held devices.
End Point Assessment
The End Point Assessment is designed to assess the apprentice’s competency and understanding and should directly link to the Knowledge, Skills and Behaviours of the apprenticeship standard.
The EPA consists of two elements, which are:
· Practical Assessment with questions
· Interview underpinned by a portfolio of evidence
Progression
Level 3 Motor Vehicle Service & Maintenance Level 3 Team Leader/Supervisor