Advanced Apprenticeship in Customer Service
Apprenticeships are designed by employers for employers and are tailored to meet the needs of each specific sector. An apprenticeship will allow you to get qualified, get paid and get a career all in one go!
To enquire about an apprenticeship please call 01305 208709 or email firstname.lastname@example.org.
Interview with the Work Based Learning Support Officer and a placement in a Customer Service Environment
Level 3 NVQ Diploma in Customer Service
Certificate in Customer Service Level 3
Functional Skills Maths & English Level 2
Employer Rights & Responsibilities
How will I be assessed?
Assessed in the work place by Work Based Learning Support Officer for Customer Service
This Apprenticeship framework is new to Weymouth College this year. This Apprenticeship will prepare you for work in many different sectors including hospitality, tourism, business, retail and care; equipping you with the skills to deal with people on a professional level. You will gain an understanding of customer needs, providing exceptional customer service and dealing with customer issues, as well as learning valuable life skills such as team working.
Required Materials and Text books