Diploma in Customer Service
This qualification is for anyone in a customer facing role. There is no requirement to attend college as it is assessed in the workplace.
There are no formal requirements but you must be working in a customer facing role.
This course is based on your role within your working environment
How will I be assessed?
You will be assessed in the workplace using several different methods including observation of practice, questioning and witness testimonies from senior staff. This is collected in a portfolio of evidence.
This qualification supports a career in a range of customer facing roles
There are additional qualifications available that can support your career path.
Required Materials and Text books